Two weeks ago I posted about a technology plan I was developing for the law library. Well, the draft is now complete, and I'll be submitting it to our director for approval later today. In composing the plan, I've tried to incorporate usability and patron needs into as many areas as I can. In addition, I've made every effort to leave as much room as possible for seamless adoption of new technologies as they emerge -- thus there is no mention of any specific tools in the plan.

Here's the complete draft:

Goal 1. The Law Library website will serve as a branch location of the library, offering any and all possible items and services to remote patrons.

Priorities:

• Integrate all remote library information and services into single unified web presence.
• Provide remote access to library collection and documentation.
• Develop unified searching and browsing mechanisms for all library resources.
• Adapt all content into formats usable by leading and emerging platforms.
• Implement emerging systems for communication with and among patrons.
• Permit patrons to complete library transactions remotely.
• Allow and encourage patrons to enrich, remix and reuse library content.
• Integrate usability testing into all library systems.

Goal 2. The Law Library will provide, and members of the Law Library staff will participate in, technology training programs designed to help staff provide competent service and assistance to the users of library technology.

Priorities:

• Schedule regular current technology awareness sessions for library faculty.

• Provide introductory training to all affected library staff members for newly acquired technology resources.
• Obtain and encourage feedback on and ideas for technology training from participating staff.
• Acquire or create instructional documentation for all library technology resources and make it easily accessible to all library staff and patrons.
• Incorporate user perspectives into all training programs in order to foster a usability-centered library culture.

Goal 3. The Law Library will obtain and implement equipment and services necessary to best attain the priorities listed in Goal 1.

Priorities:

• Establish realistic and appropriate priorities for technology needs in project planning, resource allocation, and institutional budgeting.
• Identify explicit service needs early in the planning stages of all technology projects.
• Perform sufficient research to identify and obtain the equipment and services that best meet the specific needs for each technology project.
• Provide the necessary equipment and services for in-house patrons to receive access to all the same items and services as remote patrons.

Goal 4. The Law Library staff will collaborate to implement and update the technology plan as necessary.

Priorities:

• Schedule regular brainstorming sessions for technology project ideas with full library staff.
• Solicit participation in project planning from any interested staff members.
• Involve all affected staff members in the design and testing of new items and services.
• Revisit this plan regularly to evaluate its continuing effectiveness and relevance to the library’s mission.
• Develop methodologies for integrating patron feedback into all appropriate business processes.

Two weeks of staring at this document have left me a bit myopic. Am I missing anything? Comments and criticism are welcomed.